Refund & Returns Policy

1. 14-Day Money-Back Guarantee

We stand behind the quality of Forona Focus Boost. You have 14 calendar days from the date of purchase to return your product for a full refund if you are not satisfied, with no questions asked.

2. Eligibility for Returns

Your product is eligible for return if:

• It has been purchased within the last 14 days
• The packaging is unopened and the product is unused
• The product is in its original condition

3. How to Initiate a Return

Step 1: Contact Us

Email us at infor@flushuherbie.world or call +61 2 9167 5432 during business hours (Mon-Fri, 9:00-17:00 AEST) to notify us of your return intention.

Step 2: Provide Details

Please provide:

• Your order number or confirmation details
• Reason for return
• Proof of purchase (if available)

Step 3: Receive Return Instructions

We will provide you with a return address and any additional instructions.

Step 4: Send Your Return

Ship the unopened, unused product to the provided address. Keep your tracking information.

Step 5: Refund Processing

Once we receive and inspect your return, we will process your refund within 14 days.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, damaged product).

5. Refund Method

Refunds will be issued in the original payment method used at delivery (cash or card payment to the courier).

6. Non-Returnable Items

The following items cannot be returned:

• Opened or partially used products (for food safety reasons)
• Products outside the 14-day window
• Damaged items due to customer mishandling

7. Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us immediately at infor@flushuherbie.world or +61 2 9167 5432. Cancellations received before dispatch will receive a full refund with no restocking fee.

8. Refusal of Delivery

If you refuse to accept delivery from the courier, the order will be returned to us. You will receive a full refund less any courier fees (typically AUD $10-20 depending on the location and courier).

9. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately with photos of the damage. We will send a replacement or issue a full refund at no cost to you, including return shipping.

10. Wrong Item Sent

If we sent you the wrong product, please contact us immediately. We will send the correct product and cover all return shipping costs for the incorrect item.

11. Processing Times

• Return Receipt: 5-10 business days after posting
• Inspection: 2-3 business days
• Refund Processing: 14 days from approval
• Bank Transfer: 5-10 business days (depending on your bank)

12. Australian Consumer Law

This Refund Policy is in addition to your rights under the Australian Consumer Law (Competition and Consumer Act 2010). If the product is faulty or not as described, you may be entitled to additional remedies beyond this 14-day guarantee.

13. Contact Information

For return enquiries, please contact us:

Email: infor@flushuherbie.world
Phone: +61 2 9167 5432
Hours: Monday-Friday, 9:00-17:00 AEST
Mailing Address:
Flushuherbie Pty Ltd
Level 12, 344 Collins Street
Melbourne, VIC 3000
Australia

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted with an updated date.